Privacy Policy
Effective Date: January 13, 2026
Leadership Coach Directory (“we,” “our,” or “us”), a DBA of Otis Enterprises LLC, a limited liability company registered in the State of Oregon, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leadershipcoachdirectory.com (the “Website”), register for an account, or use our services.
We are committed to complying with the General Data Protection Regulation (GDPR) for our users in the European Economic Area (EEA) and the UK, and the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for our users in California.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Important Information and Who We Are
Controller
For the purposes of the GDPR, Otis Enterprises LLC (doing business as Leadership Coach Directory) is the Data Controller of your personal data. This means we are responsible for deciding how we hold and use personal information about you.
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us:
Email:
support@leadershipcoachdirectory.com
Legal Entity: Otis Enterprises LLC (Oregon, USA)
2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: First name, last name, username or similar identifier, title, date of birth (if applicable), and profile photographs/headshots.
- Professional Data: ICF credential status, coaching certifications, business description, testimonials, and coaching specialties.
- Contact Data: Billing address, email address, and telephone numbers.
- Financial Data: Payment card details (processed securely via third-party processors; we do not store full credit card numbers) and payment history.
- Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
3. How We Use Your Personal Data & Legal Basis (GDPR)
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
|
Purpose/Activity |
Type of Data |
Legal Basis for Processing (GDPR) |
|
To register you as a new customer/coach |
Identity, Contact, Professional |
Performance of a contract with you. |
|
To process and deliver your subscription including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
Identity, Contact, Financial, Transaction, Marketing |
Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us). |
|
To verify your ICF credentials |
Identity, Professional |
Performance of a contract; Necessary for our legitimate interests (to maintain directory quality). |
|
To publish your Coach Profile to the public directory |
Identity, Contact, Profile, Professional, Media |
Performance of a contract (providing the directory service); Consent (where specific optional data is provided). |
|
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy |
Identity, Contact, Profile, Marketing |
Performance of a contract with you; Necessary to comply with a legal obligation. |
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
Identity, Contact, Technical |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security). |
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
Technical, Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant). |
|
To market to you (promotional emails, social media targeting) |
Identity, Contact, Usage, Profile |
Consent (where required by law); Legitimate Interest (for existing customers). |
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Types of Cookies We Use:
- Strictly Necessary Cookies: These are essential for you to browse the website and use its features, such as accessing secure areas of the site (e.g., logging into your coach dashboard).
- Functionality Cookies: These allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.
- Performance/Analytics Cookies: These cookies collect information about how you use our website, e.g., which pages you go to most often. We use Google Analytics for this purpose. The data is aggregated and anonymized.
- Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. We may use pixels from LinkedIn or Facebook/Meta.
Your Cookie Choices
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below:
- Public Directory Users: If you are a listed coach, your designated profile information (Name, Headshot, Bio, Contact Info, Website Link) is public.
- Service Providers:
- Stripe / PayPal: For payment processing.
- Google Analytics: For website traffic analysis.
- Email Service Providers: For sending newsletters and transactional emails.
- Hosting Providers: To host our website infrastructure.
- Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Third Parties regarding Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. International Transfers (GDPR/UK Users)
Leadership Coach Directory is based in the United States. By accessing our Website and using our Services, you acknowledge that your personal data will be processed in the United States.
For users in the European Economic Area (EEA) or the United Kingdom (UK):
Whenever we transfer your personal data out of the EEA/UK to the US, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved by the European Commission (Standard Contractual Clauses) which give personal data the same protection it has in Europe.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Account Data: Retained as long as your account is active.
- Inactive Accounts: If you cancel your membership, we may retain your basic profile data for a period of time to allow for easy reactivation, unless you request deletion.
- Financial Records: Retained for 7 years to comply with tax and legal obligations.
8. Your Legal Rights (GDPR)
If you are a resident of the EEA or UK, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data (commonly known as a “data subject access request”).
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons (e.g., tax record keeping).
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us at support@leadershipcoachdirectory.com. We try to respond to all legitimate requests within one month.
9. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the CCPA and CPRA provide you with specific rights regarding your personal information.
Categories of Personal Information Collected (Last 12 Months)
- Identifiers: Name, email, IP address, account name.
- Commercial Information: Records of services purchased.
- Internet/Network Activity: Browsing history, search history, interaction with the website.
- Professional/Employment-related Information: Your coaching credentials, bio, and business details.
Your Rights
- Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
- Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
- Right to Correct: You have the right to request correction of inaccurate personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
- Right to Limit Use of Sensitive Personal Information: We generally do not collect “Sensitive Personal Information” (as defined by CPRA) such as SSN, religion, or genetic data, other than login credentials which are encrypted.
“Do Not Sell or Share My Personal Information”
We do not sell your personal information for monetary value. However, we may share personal information with third-party advertising partners (like LinkedIn or Google) for cross-context behavioral advertising.
To Opt-Out: You may contact us at support@leadershipcoachdirectory.com to opt out of the sharing of your data for cross-context advertising.
10. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We use SSL encryption for data transfer and rely on PCI-DSS compliant payment processors (Stripe and PayPal) to handle all financial transactions.
11. Third-Party Links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
12. Children’s Privacy
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”). We do not knowingly collect, maintain, or use personal information from Children. If you become aware that a Child has provided us with personal information, please contact us.
13. Changes to the Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.