Privacy Policy
Effective Date: July 15, 2025
Your privacy is important to us.
This Privacy Policy outlines how Leadership Coach Directory (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you access leadershipcoachdirectory.com (the “Website”) and use our services. Leadership Coach Directory is a subsidiary of Torchcrest Media Group.
Information We Collect
A. Personal Information You Provide
When you register for an account, we collect your name, email address, phone number, ICF credential status, payment method, and business details.
When you submit forms, profile content, support requests, or Coach Spotlight materials, we collect the information you provide.
B. Information We Automatically Collect
Log Data: Including IP address, browser type, operating system, referring/exit pages, and timestamps.
Cookies & Tracking: We use cookies, pixels, and third-party analytics tools (e.g., Google Analytics) to enhance your experience and gather usage data.
C. Information from Third Parties
We may receive information from third-party platforms such as Stripe, PayPal, analytics providers, social media platforms, and credential verification systems.
How We Use Your Information
We use your data to:
Verify your ICF credential and manage eligibility for membership.
Provide, improve, and personalize our services.
Process payments and manage subscription billing.
Display your coach profile and associated media publicly to help connect you with potential clients.
Use profile content (including photos, descriptions, and testimonials) for marketing purposes across our Website, LinkedIn, social media, paid ads, email, and promotional articles.
Monitor Website usage and perform analytics.
Respond to inquiries and provide support.
Notify you about account changes, updates, and promotional offers (opt-out available).
Comply with legal obligations and enforce Terms & Conditions.
How We Share Your Information
We do not sell your personal data. However, we may share your information as follows:
With Service Providers: Including Stripe, PayPal, email service providers, and analytics partners.
With Website Visitors: If you are a listed coach, your profile content, photo(s), and business details will be publicly accessible.
For Marketing: We may repurpose your coach profile content for promotional use as described in our Terms & Conditions.
Legal Compliance: If required by law or for security, fraud prevention, or legal processes.
Use of Profile Content for Promotion
By creating a coach profile, you grant us a license to use your submitted content—including your name, likeness, headshot, credentials, and description—to promote you and your services across our Website, social media, and marketing campaigns. We may edit or crop content for formatting purposes without materially changing its substance.
Cookies & Tracking Technologies
We use:
Essential Cookies: To enable core site functionality.
Analytics Cookies: For traffic analysis and site optimization.
Marketing Cookies: For targeted promotions and retargeting ads. You may adjust cookie preferences in your browser settings.
Payments and Subscription Management
Payments are processed via Stripe or PayPal.
All memberships are annual, billed either in full or monthly installments.
Subscriptions auto-renew unless you notify us at su*****@**********************ry.com prior to renewal.
Memberships are non-refundable and locked in for 12 months regardless of payment plan.
Data Retention
We retain your data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Profiles may remain on file for future reactivation if your ICF credential expires.
Your Rights & Choices
Depending on your jurisdiction:
A. CCPA (California)
Right to Know what personal data we collect.
Right to Request Deletion of your data (subject to exceptions).
Right to Opt-Out of the sale of personal information (we do not sell data).
Contact: su*****@**********************ry.com
B. GDPR (EU Residents)
Right to Access your personal information.
Right to Rectify inaccurate data.
Right to Erasure of your data.
Right to Object to processing or withdraw consent.
Data Security
We use industry-standard safeguards to protect your information. However, no online platform is completely secure. We recommend you use secure passwords and monitor account access.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those external sites. Please review their policies before submitting personal information.
Children’s Privacy
Our Website and services are intended for individuals 18 years and older. We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this Privacy Policy at any time. We will notify users of significant changes by email or via notice on the Website. Continued use of the Website constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: su*****@**********************ry.com
This Privacy Policy is consistent with U.S. legal standards and international considerations, and incorporates disclosures relevant to our Terms & Conditions and Coach FAQ.
